Purchased a Crown Boiler 4 YEARS ago and it suddenly stopped working. The hvac guys found that it was leaking and that it was cracked on the inside.
They said that it should never happened and was a manufacturer defect. We called the Crown Boiler Company warranty department and they said in order to fight it, we would need to mail the cracked block into them, and then they would work with the distributor and issue a credit to them. The distributor would then decide on what we would get, if anything. There was no cash back option.
So basically, in December Crown Boiler Company is telling us to pay about $200 to mail their product back and to go without heat until this is resolved - which they said it most likely won’t be.
Seems to me that this is all a ploy to not have to refund for their faulty product. I am currently having the boiler replaced with a much better brand.
Product or Service Mentioned: Crown Boiler Company Water Heater.
Reason of review: Damaged or defective.