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I purchased a Crown Boiler just over 2 years ago for my home. The blower motor went out this weekend and we had no heat or hot water.

Velocity refused to consider it under warranty and I'll have to buy a $550 part for my new boiler after spending several thousand dollars on a boiler and water heater from them. The company that sold it to us tried to persuade them to replace it and they still refused. I will never recommend a Crown/Velocity boiler to anyone!

A boiler blower motor should not require services after only two years of operation. They informed me that it only had a one year warranty on it, and they refused to accept responsibility that a motor shouldn't be needing service after only 2 years.

Product or Service Mentioned: Crown Boiler Company Water Heater.

Reason of review: Poor customer service.

Monetary Loss: $550.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Mar 05.
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