Rick A Orc
map-marker Elkins Park, Pennsylvania

I recently had a crown awr140bnt boiler hot water installed on a old gravity system with large mains

I notice that the circulator comes on as soon as the burners ignite even when water is cold. I fail to see how this is efficient. I believed on cold starts water should reach a temp of 120 before circulating. The system is1 zone and not used for domestic hot water. On warm sunny days there could be hours before a call for heat and radiators are cold but house is comfortable. After the long periods heater comes on when thermostat calls for heat and circulator which is on return comes on immediately sending cold water possibly 60 degree into boiler. Is that efficient or not set up correctly.
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Jeffrey B Wih

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Verified Reviewer

Residential boiler troubleshooting

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Broiler ignition start I changed the gas valve and still couldn't figure out why I've been installing these boilers for the past 20 years and never have I gone back to repair anything they are great units I will still continue to install them but then I found out it was ignition box which I didn't know that the ignition box had three stages what you guys have a great product keep up the great work and you always got a customer with me thank you my name is Jeffrey black
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Pros:
  • Great unit
Cons:
  • Great unit simple and gets job done

User's recommendation: Crown broiler are great units

Jeffrey B Wih

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Verified Reviewer
| map-marker Queens, New York

Residential boiler troubleshooting

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It wasn't a complaint it was trouble shooting I have been installing crown broilers For 25 years they are great units steam broilers and hot water easy to install this was the first one I had to troubleshoot with technical support it. Took me 20 minutes and expensive customer with very satisfied get a crown unit u will be happy
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User's recommendation: Great unit

Anonymous
map-marker Queens, New York

Residential boiler troubleshooting

No more issues technically support help me fix the issue it's easy to repair u really don't need a plumber not expensive and it looks great had mine for 7 years I have been installing them. For 15 years I only repaired one in all this time and that was second hand that's why I couldn't figure out how to repair it and it was inexpensive took 20 minutes just the best
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User's recommendation: Get a crown broiler u won't be sorry

Salwa Mnh

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I haven't had this boiler that long at all and the whole internal parts rusted out

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This boiler is junk I'll tell everybody too I got a boiler next to it from the capital gas boiler and Detroit from Detroit Michigan series 5-11 okay and this thing lasts it's still working right don't buy crown boiler
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User's recommendation: Don't buy a crown boiler

May L Dfk
map-marker New York, New York

There's no heat and the boiler is working

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A distributor sold me a lemon. There was no heat no matter what was done. Dave and his team really saved the day! God bless him and his team! Without him this boiler would have never worked. Im grateful for such an incredible support staff at crown boiler.
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Pros:
  • Great support staff

User's recommendation: Crown boiler has a great support team!

Benjamine Gta

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Verified Reviewer

Terrible product terrible boiler

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We had a combi installed in 10/2021. From day one the PRV blew and we have had 4 separate companies come out and try and solve why the boiler PRV would blow and the challenges with firing.

Velocity Boiler suggested removing a series of safeties to override the system. The unit sounds like a cannon goes off every-time it fires and struggles to successfully light.

We have had multiple companies walk out of the house after trying to communicate with Velocity after their tech support could not help solve the issue.

They won't warranty the product and now we are without heat and hot water and out another $12-15k for a new combi

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Loss:
$140000

Preferred solution: Full refund

Ray G Jxv

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Verified Reviewer

No service available.

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Cannot actually speak to anyone to get any answers. They merely try to pawn you off on other companies and wont even answer the phone.
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Loss:
$2000

Preferred solution: Question answered.

User's recommendation: Shop elsewhere

Sandy C Cqn
map-marker Newburgh, New York

Question on water tank replace

Im in a terribly embarrassing and frustrating situation. My husband died in May I have a very old crown boiler and indirect water heater.

The water heater is leaking everywhere I had to go bankrupt and I cant replace it I dont even know how to. I was calling to see if theres any programs assisting me in a new system I would provide feedback or research anything thats necessary in the woman at the front desk was very rude told me no we dont have anything and then transferred me to technical support. Like Im not embarrassed enough to try to reach out for some assistance from crown boiler and helping me. I understand youre not in the business to give away free equipment.

But if she couldve had some compassion and let me speak to somebody regarding help.

I would give your company a negative rating based on my experience my one and only first experience. If anybody wants to call me my number 607-644-**** my name is Sandy Conklin

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User's recommendation: 0-Interesting the front desk clerk who answers the phone answers a very serious pride destroying question and it’s rude about it

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kingston, New York

Disappointed with Crown oil-fired boiler Serial No. TWB100

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Crown Boiler Company - Disappointed with Crown oil-fired boiler Serial No. TWB100
Just installed. Generates heat more efficiently than old boiler BUT it produces only about 5 min. of hot water, which means showers have to be quick and 2 cannot shower at the same time. Boiler is also surprisingly noisy. Told I should add an indirect water heater because the internal coil is what it is. Poor design compared to my 30-year-old boiler.
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Anonymous
map-marker The Bronx, New York

Boiler not working

Boiler not heating , but boiler have a fire. I tray to reach the customer service but no one pick up the phone
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User's recommendation: No body pick up phone.very bad communication

Altagracia R

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Verified Reviewer

Bad product

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I bought this product and didn't last more than 4 years with it. It wasn't the first one I bought either and it isn't inexpensive.
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Loss:
$6000

Preferred solution: Full refund

User's recommendation: Don’t buy. Not worth it.

1 comment
Guest

are the mentioned boilers on this review page all gas fired?

Anonymous
map-marker Seattle, Washington

No heat

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Bob helped me find the re set button and turn the breaker off n on. Bob is THE Man!!! I hadnt had any problems for years so couldnt remember where the button was hiding!!! Thanks Bob!
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User's recommendation: Call Bob!

Anonymous
map-marker The Bronx, New York

Boiler issues

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I called the number, operator picked up, transferred me to troubleshooting support, no one picked up, left a message, after 1 hour got a call back from troubleshooting department who actually helped a lot.
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User's recommendation: Would have to leave a voice message & wait for a call back.

john g Viw

Blocked flue inlet code

Shockedbleading system and flue code 15 came on.... where is reset
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Preferred solution: reset buton for flue

Anonymous
map-marker Avenel, New Jersey

Boiler not working

Computer board went bad after 3 years Of installation Not happy at all with this boiler
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